EU ‘roams like at home’ at least until 2032
First the good news. The European Union is set to decide to extend free roaming until 2032, so if you have your phone contract registered in an EU country you don’t have to worry about extra charges.
In addition to waiving the charges, the new regulation aims to ensure that travellers benefit of the same quality of service they have at home when travelling within the EU. If they have a 5G contract, for instance, they should also get 5G through the EU if possible.
Under new rules, travellers should be given information about access to emergency services, including for people with disabilities.
Consumers should also be protected from prohibitive bills caused by inadvertent roaming on satellite networks when travelling on ferries or aeroplanes.
The final text of the new regulation was provisionally agreed in December. The European Parliament and Council will formally endorse it in the coming weeks.
UK companies reintroducing roaming charges this year
And now the bad news for travellers to the EU from the UK
Customers of UK mobile phone operators face higher fees when travelling in Europe this year, as some companies are bringing back roaming charges for calls, text messages and data downloaded during temporary stays in the EU.
This is one of the many consequences of the UK withdrawal from the European Union. Because of Brexit, the UK is no longer part of the EU’s “roam like at home” initiative which was designed to avoid shocking bills after holidays or business trips abroad.
The EU’s roaming regulation allows people travelling in the European Economic Area (EU countries plus Norway, Iceland and Liechtenstein) to make calls, send texts and browse the web using their regular plans at no extra cost. Switzerland is not part of the scheme, although some mobile phone providers offer roaming deals or special prices to cover travel in Switzerland.
Under EU rules, if the plan’s allowance is exceeded, the roaming fee is also capped at €0.032 per minute of voice call, €0.01 per SMS and €2.5 + VAT per gigabyte downloaded in 2022 (it was €3 + VAT in 2021). The wholesale price networks can charge each other is capped too.
The regulation was adopted for an initial period of five years and is due to expire on June 30th 2022. But the EU is preparing to extend it for another ten years. This time, however, the UK will not be covered.
Which UK companies are reintroducing charges?
Three major UK network operators this year will reintroduce roaming charges for travels in the EU.
As of January 6th 2022, Vodafone UK will charge customers with monthly plans started after August 11th 2021 £2 per day to roam in the EU. The amount can be reduced to £1 per day by purchasing a pass for 8 or 15 days. Free roaming continues for earlier contracts, Data Xtra plans and for travels to Ireland.
From March 3rd 2022, EE will also charge £2 per day to roam in 47 European locations, Ireland excluded. The new policy will apply to plans started from July 7th 2021. Alternatively, EE offers the Roam Abroad Pass, which allows roaming abroad for a month for £10.
Another operator that announced a £2 daily fee to roam in the EEA, except for Ireland, is Three UK. The charge will apply from May 23rd 2022 for plans started or upgraded since October 1st 2021. The data allowance in monthly plans that can be used abroad is also capped at 12 gigabytes.
O2 already introduced in August last year a 25-gigabyte cap (or less if the plan’s allowance is lower) to data that can be downloaded for free while travelling in Europe. Above that, customers are charged £3.50 per gigabyte.
Other mobile operators said they have no intention to bring back roaming charges in the short term, but if won’t be surprising if they do so in the future.
Sue Davies, Head of Consumer Protection Policy at UK consumer organisation Which? was disappointed at the changes and urged the UK and EU to “strike a deal on roaming charges” to stop companies “chipping away at the roaming benefits customers have become used to” and “prevent the return of the excessive charges people used to encounter.”
By law, charges for mobile data used abroad remain capped at £45 per month and consumers can only continue data roaming only if they actively chose to keep spending.
What about EU residents travelling to the UK?
In the EU, most mobile phone operators seem keen to continue free roaming for travels to the UK, but some have announced changes too.
In Sweden, Telenor aligned UK’s prices to those of non-EEA countries on May 1st 2021 while still allowing free roaming for some plans.
Another Swedish operator, Telia, ended free roaming with the UK and Gibraltar on September 13th 2021 giving customers the option to access 200 megabytes of data for SEK 99 per day. People travelling to the UK can also buy a weekly pass allowing to make calls, send texts and download 1 GB of data.
In Germany Telefónica Deutschland and 1 & 1 have extended current conditions for the UK until at least the end of 2022. However companies may keep other options open depending on negotiations with roaming partners.
A1 Telekom Austria brought roaming charges back for the UK last June. Customers now have to pay €2.49 per minute for outgoing calls and €1.49 per minute for incoming calls if they are in the UK or Gibraltar. An SMS costs 99 cents and each 100 KB of data €1.49.
This article is published in cooperation with Europe Street News, a news outlet about citizens’ rights in the EU and the UK.
Reintroduction of roaming charges provides a strong incentive to make calls on WhatsApp or similar when one can use Wifi eg in a bar or restaurant, or when there’s a free Wifi signal in a city
Or using inclusive 4G data on a French mobile contract
Another example of the stupidity of Brexit. In addition to roaming charges I am now unable to stream football and sport via NOW TV when in Spain. Before Brexit I could watch the English Premiership live in Spain, but no more.
The solution is simple – if you have an account with a mobile operator who DOES insist on charging an EU surcharge, port your number to another who does not!
Can someone explain how the £2 a day charge will be levied?
Is it based purely on presence of the SIM card in the EU?
(If so 30 days x £2=£60 extra)
Is it based only on days when calls made?
(If so 4 days per month x £2=£8 extra)
Is it based on days when calls received?
(If so 10 days per month x £2=£20 extra)
The third one is unfair as I get unsolicited (nuisance) calls and most of
them are unanswered. Why should the consumer pay more because a
third party decides to call? Would 1979 Unfair Terms Act apply??
The second one might be considered reasonable as it would be my choice
whether or not to make a call.
The first is exhorbitant. My existing bill is £15 and so this represents an
increase of 400% (from £15 to £75!!).
I need my UK phone with me in order to receive calls from banks etc with
password and identity checks. Should I need to remove the SIM card and
reinsert it just before making a banking transaction??
First priority must be clarity on fee-assessment basis.
Then we can mount a campaign re fairness.
Meanwhile I am letting my old contract with EE carry on beyond its existing
term. Will this avoid charges? If so, for how long?
I’m going to Sweden and Norway for a month later this year (Covid-permitting!) and will probably buy a Swedish pay-as-you-go SIM card for that period – my phone has dual-SIM capability. I could also use WhatsApp or one of the other “free” systems.